4. Zalo OA

Note that this is a connection to Zalo Official Account, also known as Zalo OA.

To connect to the Zalo OA channel, you need to follow 5 steps:

Step 1: At menu => Select Menu Multi-channel connection => Select Zalo

Step 2: The Zalo OA connection screen is displayed => select Connect Zalo Official Account.

Step 3: The system will automatically navigate to the Zalo page for you to log in to your registered Zalo OA account.

Step 4: After successfully logging in to Zalo. You select the Zalo OA account you want to connect to Livechat => select Agree to allow the Official Account management application => Click the Allow button to complete the Connection.

Giao diện hiển thị lựa chọn và cấp quyền cho Oncustomer liên kết tài khoản Zalo OA của bạn

After connecting successfully. The connection screen will have information as shown below:

Step 5: Assign automatic conversations to groups/individuals.

So you have completed connecting Oncustomer to your Zalo OA account, conversations from Zalo OA will sync to Oncustomer so you can interact easily.