5. SMS

Purpose: Connect with SMS (VMG) Brandname so agents can send customer care SMS messages right on the Inbox OnCustomer interface.

Conditions for successful integration: The business has a brand messaging account of a partner that has integrated with OnCustomer. We currently support partner VMG's messaging service and have a successfully registered Brandname.

In addition, to successfully connect SMS (VMG) Brandname, you need to perform the following steps: Step 1: Log in to your VMG account to get Token information.

Step 2: At OnCustomer menu => select Menu Multi-channel connection => Select SMS.

Step 3: The SMS connection screen will display as shown below. You enter the Token information obtained in step 1.

Step 4: Click Connect to complete the SMS connection. When connected successfully, the system will display information as shown below.

Step 5: Fill in the Brandname of the business that has been successfully registered on VMG.

After successfully filling in Brandname, information will be displayed as shown below.

Step 6: Successfully connect SMS, return to the Inbox screen to send SMS messages.

You can now send SMS Brandname messages from Oncustomer.