9. Telegram
Purpose: Helps you connect livechat to your Telegram account to interact directly when customers text from this platform.
To connect Telegram, you need:
Step 1: Create a Telegram Bot On the Telegram conversation, search for the keyword "Botfather". Botfather provides built-in commands. Users just need to choose the appropriate command. Click on the command and follow the instructions.
In the message section to create a bot, select the command /newbot 56.
Botfather asks you to enter the bot name. Enter your information and message as usual and press send.
Declare a username for the bot, this name must always end with “bot” for example: Oncustomerbot or Oncustomer_bot.
When the bot is successfully created, Botfather will return you the token information of the bot you just created.
Token information usually looks like this: 1455242207:AAHfUwJejIw0wHc4_iDKzYuj3uLrSGwzrG0
Step 2: Turn off Privacy mode - optional step
Turning off Privacy is an optional step and you can replace it with another action: setting the admin role for the bot in the chat group.
Click on the command /setprivacy → Botfather asks you to select the bot that needs to be disabled.
Select the disable button.
Botfather confirmed that privacy mode has been turned off.
Step 3: Integrate into Oncustomer At menu => Select Menu Multi-channel connection => Select Telegram.
Then you enter the Bot token copied in Step 1 => click connect bot.
When the interface connects successfully, select the specific group assigned to the conversation from Telegram.
Step 4: Invite the bot that has integrated OnCustomer to the chat group on Telegram.
For chat groups that have been created and contain bots before, when you integrate into App OnCustomer, you must remove the bot from the group and add it again to be able to update that chat group into the App (This is a requirement). technique from Telegram application).
Last updated