2.8. Customer Live

Purpose: Proactive customer interaction.

With Oncustomer Live, you will understand the actions of customers on websites that have OnCustomer chat windows installed to know what parts, what products they are interested in, what pages customers are visiting, and identify returning customers. to proactively care for and proactively message customers while on the page, thereby promoting the purchasing process.

Oncustomer Live's display will provide the following information:

2.8.1. Number of customers accessing the website

2.8.2. View: is a feature that allows users to select the customers they are interested in based on filters

2.8.3. Information columns

• Customer: Includes avatar, name, email/phone number (if any). Green dots show on avatars when customers are active on the page while yellow dots show that customers are about to leave.

• Online: Shows whether the customer is a first-time visitor to the website or a returning visitor, and the total time spent on the page in the current session.

• Website: Displays the page the customer is currently visiting and the previous page. Green shows that the customer is active on the page, yellow shows that the customer has the page open but is working on another tab.

• Views: total number of visits to the customer's website

• Information: contains information about the operating system, browser and country.

• The "Send Message" button allows employees to proactively send messages from the app to customers to proactively create a conversation.

2.8.4. Customer information (similar to customer information in Inbox)