1.2. Bulk Messages

Purpose: Send messages that motivate your customers to take action on specific goals.

A Bulk Message Campaign is a Message sent at a certain time to a group of customers who share certain characteristics based on their habits, behaviors as well as the products they are using, applicable to customers on the Website channel.

Bulk Message campaigns cannot be turned off and on, instead the sending time can be set.

Steps:

Step 1: In Menu (1) => Select Messages (2) => select Bulk messages (3) => Click Add message button (4).

Step 2: Fill the campaign's name.

Step 3: Compose a message.

Composing the message content is a mandatory step that must be performed before moving on to the next step.

• Sent from: Messages that appear on the website that customers see will be under this employee's name.

• Reply message sent to: When a customer replies to a message from the application, a conversation will be created in the inbox and delivered to this employee/group of employees.

• Message content: You can use emojis and attractive illustrations to make the message more interactive and attractive to customers. Besides, you can preview how content and images will appear on the customer's side with a mock widget.

Click "Finished" to move to next steps.

Step 4: Choose target customers.

With a mass text campaign, you can select predetermined customer groups that you created previously.

You can set multiple conditions and select customers that satisfy All/any of those conditions.

Click "Finished" to move to next steps.

Step 5: Set up the campaign

With a mass text message campaign, the message will be sent once at a time, so the campaign settings will be to choose to send immediately after the campaign is activated or send at a future time.

Click "Finished" to move to next steps.

Step 6: Activate the campaign.

Activate the active campaign and you can monitor its performance using the admin screen afterward.

Once activated and sent, Bulk Message Campaigns will no longer be able to be Edited/Cancelled.