Purpose: Helps users track detailed metrics related to customer conversations.
In Menu => Select Menu Report (1) => Select Conversations (2) => Select Responsiveness (3).
You can select the time period you want to view the report. The system has a default display time, but you can also change it if you want.
Click on Filter => select condition => click Apply => You can also view the incoming conversation report by Source/Source details.
Types of Incoming Conversation Reports:
New Conversations: Number of newly created conversations sent by customers, grouped by creation date and divided by conversation initiation channel.
The conversation is closed: Number of closed conversations, grouped by closed date and divided by channels.
Conversations come by the hour: Helps you track the number of conversations at different times.
The conversation URL is initialized
Last updated 2 years ago
