1.2. Tag

Purpose: Helps users track details about quantity and can classify customers/ problems/ needs... based on assigned conversation tags.

In Menu => Select Menu Report (1) => Select Conversations (2) => Select Tag (3).

This section will display as shown below:

Màn hình báo cáo hội thoái đến theo tag

You can select the time period you want to view the report. The system has a default display time, but you can also change it if you want.

Màn hình báo cáo hội thoại đến theo tag

The system will default to displaying conversations coming from all sources. You can filter by a specific source/source details by using filter => select condition => click Apply

Màn hình báo cáo hội thoại đến theo tag

Màn hình báo cáo hội thoại đến theo tag

Types of reports according to conversation tags:

• Tagged conversations: Number of tagged conversations, grouped by date the conversation was created.

Màn hình báo cáo hội thoại gắn tag

• Tag by time: Number of tags attached by time, grouped by tag date.

Màn hình tag theo thời gian

• Tag by quantity: Tags are arranged by quantity from largest to smallest.

Màn hình tag theo số lượng