1.3.1. Number of Conversations

Purpose: Helps you monitor and manage employee performance according to the number of conversations.

In Menu => Select Menu Report (1) => Select Conversations (2) => Select Effectiveness (3) => Select Number of conversations (4).

This section will display as shown below:

You can select the time period you want to view the report. The system has a default display time, but you can also change it if you want.

You can filter for all or for a specific employee/ group:

Types of Effectiveness reports by number of conversations:

• Conversations with feedback: Conversations that employees text back to, grouped by the date the message was sent.

• The conversation is closed: Number of conversations that the selected employee/group closed.

• Message sent: Number of messages sent by the selected employee/group.

• Conversations by staff