6. Team performance - Automatically assigned conversation
Purpose: Help you track the number of automatically assigned conversations according to installed principles.
In Menu => Select Menu Report (1) => Select Team Performance (2) => select Automatically assigned conversation (3).
You can select the time period you want to view the report. The system has a default display time, but you can also change it if you want.
Types of automatic conversation reports:
Conversations are assigned automatically
Conversations are delivered automatically according to the rules
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