7.2. CSAT
Purpose: Helps you view customer satisfaction index (CSAT).
In "Menu" => Select Report Menu (1) => Select Customer Experience (2) => Select Customer Satisfaction (CSAT) (3).
You can select the time period you want to view the report. The system has a default display time, but you can also change it if you want.
You can filter for all employees or for a specific employee/group to view reports:
Types of customer satisfaction index (CSAT) reports:
Customers are satisfied over time.
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