3. FAQs
Purpose: Help your customers easily look up and know how to handle the problem they are facing, helping to reduce the workload of your staff.
FAQs are organized into categories according to problem groups and detailed questions in categories to help customers easily search.
When your business does not have any questions or FAQs categories, the system will automatically hide the FAQs section outside the chat window.
You can set to hide/show questions. When all questions in a category are hidden, the category will be hidden outside the chat window even if the category is set to display.
INSTRUCTIONS FOR VIEWING THE LIST OF FREQUENTLY ASKED QUESTIONS:
Step 1: At the menu => Select Additional features (1) => select Frequently Asked Questions (FAQs) (2)
Step 2: The Frequently Asked Questions List screen will display
The Frequently Asked Questions screen is divided into 2 clusters: The cluster on the left is the Question Groups; The cluster on the right is the detailed questions in the group
INSTRUCTIONS FOR ADDING NEW GROUP OF QUESTIONS
Step 1: At the menu => Select Additional features (1) => select Frequently Asked Questions (FAQs) (2)
Step 2: At the Frequently Asked Questions screen => Click the Add new button at the Question Group Category cluster
Step 3: The Add category screen displays => Fill in the information according to the instructions below to create a Frequently Asked Questions Group
The catalog should have photos added close to the issue mentioned so that your customers can more easily visualize.
Step 4: After filling in all the information in step 3, select Publish or Cancel to complete creating the Question Group list.
NEW MORE INSTRUCTIONS FREQUENTLY ASKED QUESTIONS
Step 1: At the menu => Select Additional features (1) => select Frequently Asked Questions (FAQs) (2)
Step 2: At the screen Frequently asked questions list => Select the category to add frequently asked questions => Select the Add question button
Step 3: At the Add Question screen displayed, fill in the question content as instructed below
Step 4: After filling in the content, select Save or Cancel to complete adding a new question
INSTRUCTIONS FOR EDITING/DELETING FREQUENTLY ASKED QUESTIONS
Step 1: At the menu => Select Additional features (1) => select Frequently Asked Questions (FAQs) (2)
Step 2: At the Question List screen => Select the Question to edit/Delete
Step 3: At the question information screen displayed => click the Edit function to edit/Delete
Step 4: The Edit question information screen displays, you can edit the question as desired.
After editing the information is complete, Select Publish or Cancel to complete the editing
To delete a question, in the Edit question information screen, select the Delete function to complete Delete the question
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