1. Definition

Service Task is an outstanding feature designed by the OnCustomer technical team to suit technical units with real market activities such as repair, warranty,...

Using Service Task, you can:

• Create task tickets immediately upon receiving customer issues.

• Automatically capture customer information that already has a profile on the system, limiting cases of filling in incorrect customer information.

• Directly assign the team and staff in charge to handle the problem.

• There will be notification when the task is scheduled.

• Convenient for the team to go directly to the field to update the status and results of tasks right on the Mobile App..

With the above outstanding features, Service Task will help you handle customer problems smoothly, thereby improving the quality of your unit's customer service service.