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I. overview 1. Introduction OnCustomer - An effective multi-channel communication platform, supporting businesses to successfully communicate with customers through the ability to understand, accurately predict needs and automatically intelligently personalize communication. From there, create a perfect customer experience, grow revenue and gain customer loyalty.
Outstanding features
Multi-channel Interaction
Automation
Send Campaign Messages
Personalize customer experience, send messages according to automatic campaigns based on detailed customer classification. Set up and schedule sending messages that promote action (consultation, appointment booking, discounts,...) to customers active on the website.
Assign Conversations Automatically
Automatically assign conversations to the right members and directly related departments, improving customer experience on the website.
Webbot
Automatically guide customers along the journey, ready 24/7 with Webbot, can replace many personnel at many times such as after work hours, days off, holidays,... thereby increasing the experience client.
Frequently Asked Questions
The first Livechat to have a FAQ feature right on the chat screen. You can build a set of frequently asked questions right on OnCustomer as a reference.
Administration Features
Indicator and reporting system
First response speed, problem resolution speed, customer satisfaction index (CSAT), customer interaction history,... all are compiled into accurate display reports by Oncustomer and details.
Customer classification
Manage customer experience by classifying information and strongly grouping customers.
Tracking customer information
Track and store customer information, even for customers who visit your website and have never contacted you.
Connect information with CRM, via API
Connect powerful Customer 360 customer information centers from fragmented data arrays.
Video Overview
